We provide a 99.9% uptime SLA for our core platform infrastructure on a monthly basis.
This reflects the baseline availability of the underlying cloud infrastructure that powers our platform (We leverage AWS Infrastructure and resources, which typically provide ≥99.9% uptime commitments across services we use)
We target ~99.9% availability for AI-driven interactions.
This is aligned with the reliability of the orchestration and model services we leverage.
However, certain AI model providers operate on a best-effort basis, and availability and latency on rare occasions may vary outside of our direct control.
We provide a 99.9% uptime SLA for delivery of frontend assets and web components.
This ensures reliable loading and performance of customer-facing interfaces globally.
We provide a 99.95% uptime SLA for phone and SMS communication channels used by our platform.
This reflects the baseline availability of our underlying communications infrastructure, ensuring reliable delivery of voice and messaging interactions to our AI agents.
We leverage Twilio services that maintain a 99.95% uptime SLA for messaging and voice APIs.